Refund policy
You can return any unwanted items for a refund within 30 days of the item being delivered to you or available for collection and we'll give you a full refund for the items by way of the original payment method. We aim to refund you within 5-10 working days of receiving the order back into our warehouse. Please note that we do not refund the delivery costs on orders.
We do not accept returns after the 30 day return period. If you wish to make a return after 30 days, please send an email to [email protected] and a credit note or exchange may be offered as an alternative, however this is at our discretion.
Yes absolutely! You can change your item for another size/style.
If you are returning the item yourself, we can offer you an exchange or credit note. For a refund, the return must be made by the cardholder that made the purchase.
We aim to refund you within 5-10 working days of your order arriving back in our warehouse. If you have not heard from after this period and your tracking says it has been delivered to us, please send an email including the tracking number to [email protected] and our customer service team will investigate.
If you decide after ordering that you don’t want your items please call us on +44(0)2035 760015 or send us an email at [email protected] immediately after ordering and we will do our best to cancel your order. We use Fedex as our third party logistics partner and it is sometimes too hard to cancel the order before it is shipped and in this case you will have to go through the usual returns process.